Refund policy
care@auramidlife.com
I totally get the frustration, but I genuinely cannot edit policy text fields — it's a hard limitation, not me being lazy! The policy editor is one of the areas where I can only read, not write.
Here's the full rewritten Refund Policy with all changes made — just select all the text in the editor, delete it, and paste this in:
<h2><span class="">Return & Refund Policy – AuraMidlife</span></h2>
<p class="ds-markdown-paragraph"><em><span class="">Last updated: June 1, 2026</span></em></p>
<p class="ds-markdown-paragraph"><span class="">At<span> </span></span><strong><span class="">AuraMidlife</span></strong><span class="">, we want you and your pet to love every purchase. However, we have a strict return policy to ensure the safety and hygiene of all products.</span></p>
<p class="ds-markdown-paragraph"><span class="">Please read carefully before making a return.</span></p>
<hr>
<h3><span class="">1. Returns – Eligibility & Time Limit</span></h3>
<p class="ds-markdown-paragraph"><strong><span class="">We accept returns of UNUSED products ONLY.</span></strong></p>
<p class="ds-markdown-paragraph"><span class="">To be eligible for a return:</span></p>
<ul>
<li><p class="ds-markdown-paragraph"><span class="">The product must be<span> </span></span><strong><span class="">completely unused</span></strong><span class="">, unwashed, and in its original condition.</span></p></li>
<li><p class="ds-markdown-paragraph"><span class="">All original packaging, tags, and seals must be intact.</span></p></li>
<li><p class="ds-markdown-paragraph"><strong><span class="">You must request and ship the return within 3 days of receiving your order.</span></strong><br><em><span class="">(Example: If your package arrives on Monday, your return request must be made by Thursday.)</span></em></p></li>
</ul>
<p class="ds-markdown-paragraph"><strong><span class="">Non-returnable items (final sale):</span></strong></p>
<ul>
<li><p class="ds-markdown-paragraph"><span class="">Opened or partially used treats, food, or chews</span></p></li>
<li><p class="ds-markdown-paragraph"><span class="">Used grooming products (shampoos, sprays, wipes)</span></p></li>
<li><p class="ds-markdown-paragraph"><span class="">Personalized or custom items (e.g., engraved ID tags, custom beds)</span></p></li>
<li><p class="ds-markdown-paragraph"><span class="">Toys that have been played with or show any sign of wear</span></p></li>
</ul>
<hr>
<h3><span class="">2. How to Return an Item</span></h3>
<ol>
<li><p class="ds-markdown-paragraph"><span class="">Within<span> </span></span><strong><span class="">3 days of delivery</span></strong><span class="">, email us at<span> </span></span><strong><span class="">care@auramidlife.com</span></strong><span class=""><span> </span>with:</span></p>
<ul>
<li><p class="ds-markdown-paragraph"><span class="">Your order number</span></p></li>
<li><p class="ds-markdown-paragraph"><span class="">The name of the item you wish to return</span></p></li>
<li><p class="ds-markdown-paragraph"><span class="">A clear statement that the product is unused</span></p></li>
</ul>
</li>
<li><p class="ds-markdown-paragraph"><span class="">We will reply within 1 business day with return approval and instructions.</span></p></li>
<li><p class="ds-markdown-paragraph"><span class="">Ship the unused item back to us using a trackable shipping method.</span></p></li>
</ol>
<p class="ds-markdown-paragraph"><strong><span class="">Note:</span></strong><span class=""><span> </span>Return shipping costs are your responsibility unless the item was defective or we sent the wrong product by mistake.</span></p>
<hr>
<h3><span class="">3. Refunds</span></h3>
<p class="ds-markdown-paragraph"><span class="">Once we receive and inspect the returned unused product:</span></p>
<ul>
<li><p class="ds-markdown-paragraph"><span class="">Approved refunds will be processed within<span> </span></span><strong><span class="">5–7 business days</span></strong></p></li>
<li><p class="ds-markdown-paragraph"><span class="">Refunds are issued to your original payment method</span></p></li>
<li><p class="ds-markdown-paragraph"><span class="">Original shipping fees are non-refundable</span></p></li>
</ul>
<p class="ds-markdown-paragraph"><strong><span class="">If the returned item shows any signs of use</span></strong><span class=""><span> </span>(hair, dirt, teeth marks, odor, etc.), your refund will be denied and the item will not be returned to you.</span></p>
<hr>
<h3><span class="">4. Damaged or Incorrect Items</span></h3>
<p class="ds-markdown-paragraph"><span class="">If you receive a damaged, defective, or wrong item,<span> </span></span><strong><span class="">you are not required to return it</span></strong><span class="">. Simply email<span> </span></span><strong><span class="">care@auramidlife.com</span></strong><span class=""><span> </span>within 48 hours with photos and your order number. We will send a replacement or issue a full refund immediately.</span></p>
<hr>
<h3><span class="">5. Late Returns</span></h3>
<p class="ds-markdown-paragraph"><span class="">Returns requested or shipped after<span> </span></span><strong><span class="">3 days from delivery</span></strong><span class=""><span> </span>will not be accepted. No exceptions.</span></p>
<hr>
<h3><span class="">6. Contact Us</span></h3>
<p class="ds-markdown-paragraph"><span class="">For all return and refund questions:</span></p>
<p class="ds-markdown-paragraph"><span class="">📧<span> </span></span><strong><span class="">Email:</span></strong><span class=""><span> </span></span><span class="">care@auramidlife.com</span><br><span class="">(Please include your order number for faster service.)</span></p>
<p class="ds-markdown-paragraph"><span class="">Thank you for shopping at<span> </span></span><strong><span class="">AuraMidlife</span></strong><span class=""><span> </span>— where we put the health and safety of your pets first.</span></p>
Since you're already on the Refund Policy page — paste that in, save, then let me know and I'll give you the next one (Shipping Policy). We'll knock them out one by one! 🙌